January 7, 2013

How To Order Customised Plastic Food Models


 

STEP ONE
We aim to understand the following information from our customers:
Types of food or beverage.
Exact specifications and details (dimensions, quantities, colours, food ingredients, cooking methods, etc).
Eventual location for display and usage of kitchenware.

Clear and sharp photos of food (various angles and close-ups) and/or actual food products/raw ingredients are required to begin mould production. The aim is to produce the plastic food models as detailed and realistic as possible. As all models are handmade, no two models look identical.


STEP TWO
To provide a precise quotation and production timeline, we require the following information:
Clear and sharp photos of food and beverage (various angles and close-ups).
Names of food items and ingredients/toppings used.
Approximate dimensions and quantities of ingredients used (for example, 6pcs of sliced cucumbers, 1.5cm x 4cm x 1cm).
Dimensions, weights and materials of kitchenware (plates, bowls, cups, etc). Please let us know if you wish to use your restaurant's kitchenware.
Quantity of plastic food model for each food item.
Other special requirements.

Our quotation includes new mould cost (if customisation is required), production & material cost, shipping & handling cost and service charge. All pricings are in Singapore Dollars (SGD).


STEP THREE
To begin mould production of the plastic food model AFTER the following:
Received written approval of the official quotation.
Received 50% downpayment of the total cost, including shipping & handling cost.

For Singapore customers, method of payment is by crossed cheque (made payable to “Phil Design Studio”) or interbank GIRO (DBS/POSB Bank). For customers outside of Singapore, method of payment is by interbank telegraphic transfer (TT), Western Union or Paypal. All TT service charges from mutual banks are to be borne by the customer.


STEP FOUR
Mould production and one plastic food model prototype can be produced between 10 to 18 working days. Confirmation of the exact production timeline can only be made after understanding the type of food, its complexity and the amount of ingredients to be produced.

Photos of the plastic food model prototype will be sent to the customer for approval, before lacquering, mass production and delivery. Any minor or major amendments will be addressed.

Please note that the plastic food model prototype in photos (with or without kitchenware) will be WITHOUT lacquering. Once the prototype has been approved and lacquering completed, no further amendments will be entertained.


STEP FIVE
To deliver the completed plastic food model/s (prototype or mass produced) AFTER the following:
Received written approval of the completed food model/s.
Received 50% balance payment of the total cost, including shipping & handling cost.


Note:
Damaged or incorrect delivered goods will be replaced, at no additional charges. Replacement will only be considered if put in writing and received within 5 days from date of delivery. Phil Design Studio is not responsible for any damage due to accident, misuse, abuse or negliance.

All our models are made of high-quality and non-toxic plastic, paints and lacquer. Every model is handmade and handpainted to ensure quality workmanship and to achieve realism. We will do our very best to produce the models as realistic as possible. However, in case you are not satisfied with the completed models based on your viewing of the photos or before/after shipment and delivery, any payment made is NON-REFUNDABLE.



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